Mira Sophia Adornetto, Director of Support Services
Kevin Brennan, Director of Infrastructure Services
Adam Carrigan, Director of Media Resources
OTIS Help Desk, Terra Hall Room 802
OTIS provides the University community with academic and administrative technology and support of digital technologies used in the creative process. The departments of Support and Print Services, Information Services, Infrastructure Services, and Media Resources work together to ensure students, faculty, and staff have the resources necessary to incorporate various computing tools into the daily routine of campus life and study.
OTIS Support and Print Services is dedicated to supporting technology in both the academic and administrative departments within the university. It is the link between the other OTIS departments and the campus community. This is the department responsible for the set-up, maintenance, and upkeep of the 17 computer labs and 49 studios and suites, all of which are equipped with industry standard hardware and software. In addition, OTIS Support and Print Services facilitates the installation of software onto students’ Mac laptops to enable the use of the University’s extensive application library, even when off campus. To access OTIS Support and Print Services come to the walk-up Service Center, located in Terra Hall room 802, e-mail email@example.com, or call 215-717-6677(OOPS). Technicians are available throughout the day to assist with e-mail access, password issues, Internet problems, hardware concerns, printing issues and any number of other questions and/or problems. For supplemental application training the University has partnered with lynda.com, an extensive online tutorial library accessed through the campus portal at lynda.uarts.edu. For more information on technology at UArts, visit our Help Desk Technology Orientation site.
OTIS Support and Print Services also offers a unified resource for the University’s printing needs. It oversees and manages the copier/printer fleet throughout the campus, handling the Xerox service management and assistance. It monitors the print management system that gives students an annual $25.00 print allowance to cover most printing and copying needs. OTIS Support and Print Services includes two Imaging Labs, one each in Terra and in Anderson, with several print options through ink-jet, laser printing, vinyl lettering, and laser cutting.
Media Resources provides an array of digital equipment for checkout in support of various academic programs - photography, film and animation - as well as equipment made available to the entire campus community.
Information Services provides resources to support collaboration and learning through the University’s information systems supporting the UArts Portal, MyUArts Record, and Digication–the learning management system. In addition, Information Services manages the University’s institutional database (Ellucian Colleague) and web services.
Infrastructure Services manages the University’s infrastructure, comprised of a gigabit fiber backbone, internet bandwidth in excess of 1000 Mbps, email, and telephone services throughout the campus. Infrastructure Services is responsible for network security and server management as well as hardwired and wireless port access to the network.